Customer Reviews

Customer reviews for The UPS Store on W 72nd St present a mixed outlook. While some patrons commend polite and communicative staff, particularly highlighting a consistently professional notary, significant concerns are noted. Frequent complaints include issues with staff professionalism, unexpected packaging fees for Amazon returns, and critical errors in notary services, leading to delays and dissatisfaction. These varied experiences suggest inconsistency in service delivery, impacting overall customer reliability and trust for various transactions beyond just document shredding.

“The notary at your location omitted two critical pieces of information on my document. When I went to the County Clerk to have it authenticated, I was turned away due to the incomplete notarization. This caused a significant delay in a very time-sensitive matter.

When I called the store today to ask whether the missing information could be completed, I was told the notary is on vacation for two weeks, which I understood. However, the associate who answered the phone became extremely unprofessional. She raised her voice, talked over me, and ultimately hung up—despite my remaining polite throughout the conversation. Her reaction was unwarranted and completely inappropriate.

Given the impact of the error and the unacceptable behavior I experienced, I will be filing formal complaints with the Better Business Bureau, the NYC Department of Consumer and Worker Protection, and the NYS Department of State Division of Licensing Services.

This was a simple issue that could have been resolved professionally. I hope the owners will address this matter and ensure staff are properly trained and demonstrate basic courtesy and respect.”

★

“Very communicative employees that are kind while they explain what they can and cannot do. They also have a super nice Notary Public that’s there in the mornings Mon-Thur, weekly for $2 a document. This is probably the fourth time I’ve used them in the last 7 years and they are consistently professional.”

★★★★★

“There used to be a very kind man who worked here. Don’t know what happened to him but my experience today was awful and reading the recent reviews I see I am not alone. They will sell you a box but then insist that you can’t tape it up in front of them, because of course they want to charge you a fee to tape it up themselves. Very unfriendly staff. The ac is broken too which has been an ongoing problem and actually seems to be an osha violation considering how hot it was in there. Almost can’t blame the workers for being so unkind in those conditions. If you have a choice to ups locations stay away from this one”

★