Secure Document Destruction in Washington Heights: Addressing Your Confidentiality Needs
About The UPS Store
| Address | 551 W 181st St, New York, NY 10033, USA |
| Phone | +12129232100 |
| Website | locations.theupsstore.com |
| Location | Washington Heights, Manhattan, New York, NY |
| Near | J. Hood Wright Park |
| Pricing | Budget |
The UPS Store at 551 W 181st St holds a 3.6-star rating across 195 customer reviews, indicating a generally consistent service experience. Positioned in the Washington Heights neighborhood of Upper Manhattan, adjacent to J. Hood Wright Park, this location serves as a local point for various business needs, including secure document handling. The store facilitates residential shredding services and commercial document disposal via secure drop-off bins, a critical step for protecting sensitive information. While specializing in accessible convenience, for services requiring dedicated on-site destruction or mobile paper shredding units, customers should confirm availability or inquire about potential referrals for NAID AAA certification-compliant partners. One customer praised the staff as “friendly and consistently helpful,” highlighting a positive interaction aspect. Conversely, another noted a “no sense of urgency,” suggesting service speed can vary. This location assists local businesses with medical record shredding, legal document destruction, and individuals with financial statement disposal, emphasizing the need for robust confidentiality and a clear chain of custody for all materials. Services accommodate both one-time purge services and options for recurring scheduled shredding to meet ongoing data protection requirements, supporting HIPAA compliance efforts.
Services Offered
- Document Shredding
- Secure Data Disposal
- Confidential Destruction
- Paper Shredding
- On-Site Destruction
Opening Hours
| Monday | 8:30 AM – 7:00 PM |
| Tuesday | 8:30 AM – 7:00 PM |
| Wednesday | 8:30 AM – 7:00 PM |
| Thursday | 8:30 AM – 7:00 PM |
| Friday | 8:30 AM – 7:00 PM |
| Saturday | 10:00 AM – 5:00 PM |
| Sunday | 11:00 AM – 4:00 PM |
Customer Reviews
Customer sentiment for The UPS Store at 551 W 181st St is mixed. Many praise the staff for being friendly and consistently helpful, ensuring tasks are completed. However, some reviews indicate a lack of urgency in service and concerns about package handling, including reports of lost items and unauthorized delivery changes. While reliable for routine mail services and returns, the store’s overall professionalism and reliability regarding package security and speed receive varied feedback, impacting its 3.6-star average.
“I’ve been to this UPS store many, many times. The staff is friendly and consistently helpful—but VERY laid back. Don’t expect lightning-fast service, and that’s okay with me (I’m Caribbean, so I’m used to a more relaxed pace).
To be clear, they’re not slacking off—they’re always assisting customers and keeping the line moving. There’s just no sense of urgency, which might not work for everyone.
One small thing I noticed: they didn’t offer to discard my box after my return, which T-Mobile had just done minutes earlier. Not a big deal—I wouldn’t have thought twice if I hadn’t done back-to-back returns.
Bottom line: I always get what I need done quickly, and I prefer this store over other options for returns. It’s my go-to.”
★★★★★
“I specifically choose to use this location as my access point because of theft around the neighborhood. I choose to get email & text confirmation for my package. Somehow my delivery was changed to a location in the Bronx stating it was me the receiver who changed but never did. It was sent to an access point in the Bronx to Gus. Definitely not trustworthy, I wouldn’t choose this location to pick up packages.”
★
“Great customer service and very accurate and receiving my mailing for my business on time. The only problem with this location is trying to find parking but other than that is great.”
★★★★
Frequently Asked Questions
Is The UPS Store wheelchair accessible?
Accessibility information for this specific location is not available in the provided data.
Nearby Areas
Also serving: Inwood
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