Customer Reviews

Customer feedback for The UPS Store in Hunters Point indicates mixed experiences. While some staff members are recognized for efficiency, general sentiments often cite issues with service professionalism, particularly regarding staff demeanor and inconsistent policy application. Reviewers expressed frustration with perceived arrogance and unexpected requirements for shipping. The overall perception suggests challenges in consistently delivering reliable customer service and a need for clearer communication regarding store policies and service capabilities.

“I have been a regular customer at this location for years, and unfortunately my interactions with one particular male staff member have been consistently unpleasant. During my most recent visit on Monday Dec 29th, this specific employee who happened to be wearing a mask, was extremely condescending, arrogant and rude. Please learn how to talk to guests because making returns shouldn’t be so off-putting. This does not reflect the rest of the staff, but it resulted in an overall, negative experience.”

★

“I went to UPS to ship a package I had packed securely myself, as I’ve always done in the past. This time, they refused to accept it because it didn’t contain bubble wrap—even though the item was already well-protected with two layers of secure packaging. (All the other shipping carriers accept)I understand the importance of safe transit, but this new rigid requirement seems excessive and inconsistent with past experiences. I was fully prepared to take responsibility for any damages, yet they still wouldn’t accept it. Very disappointing and frustrating.”

★

“It’s a UPS store! Small and busy but staff is knowledgeable and accommodating. Printing is easy but a bit expensive. Note you can get 20 pages free printing at the library on Center, but only black and white. UPS Store seems to be the best local option for color printing.”

★★★★